Brook Warner

Category-defining product leader • AI since 2018 • 0→1 & Growth • Science & SaaS

I'm an experienced product leader at home in ambiguity, creating new products - and new categories. I've been shaping AI products since 2018, from early conversational digital people to today's AI workforce platforms. Science-trained and fluent in both business and engineering, I learn new domains quickly, spot patterns others miss, and push teams to understand the why.

View My Portfolio

Experience

Jan 2025 – Present

Director of Product

Leading product strategy to transform digital people from demo technology into enterprise-ready AI workforce solutions. Reframed our category positioning around the embodiment layer for agentic systems, giving sellers clear value propositions that resonated with enterprise buyers.

  • Shipped coherent AI Workforce platform with enterprise apps (AgentExchange, ServiceNow Agent Store, Zapier) and REST API, achieving 500 signups since April launch
  • Partnered with CTO to reshape engineering practices and discovery habits, doubling development cadence
  • Authored "Moving Beyond Transactional Value with AI" narrative, shifting company messaging from utility bots to trusted assistance

Director

Co-founded The Bush Base to address a clear market gap in flexible childcare for homeschooling families. Taking a hands-on approach to business development, I led operations while my partner focused on daily program delivery, creating a sustainable model that serves an underserved community.

  • Achieved strong business fundamentals with 15 enrolled children, 73% retention rate, and NPS score of 9
  • Optimized marketing spend and campaigns, decreasing customer acquisition cost by 90% while tripling enrollment rate
  • Built lightweight operational stack using GA4, Forms, Sheets, Mailchimp, and Xero for comprehensive funnel and customer data tracking
Oct 2024 – Present
Jan 2024 – Mar 2025

Group Product Manager

Drove significant improvements in PLG conversion and monetization across multiple product lines. Launched the Consumer AI Assistant Gallery as both a market validation experiment and PLG engine, while simultaneously transforming Creator Studio into a profitable growth platform.

  • Launched Consumer AI Assistant Gallery achieving 46k visitors in H1 2024, improving conversion from 27% to 40%, and growing ARPV from $21 to $65 (+209%)
  • Transformed Creator Studio monetization through paywalls, automated enforcement, and lifecycle campaigns, increasing MRR from $105k to $137k with 42% free-to-paid conversion
  • Improved user experience quality by implementing conversation-quality telemetry and targeted fixes, achieving 20% YoY growth in average conversation duration

Product Manager / Senior Product Manager

Transformed Soul Machines from a services-heavy company into a scalable platform business. Built the foundational self-serve infrastructure and customer frameworks that enabled enterprise growth while dramatically reducing operational overhead.

  • Delivered self-serve generative stack and Avatar builder, reducing build time to minutes and increasing capacity from 6 to 3,000 avatars per year while cutting unit costs by 99.5%
  • Shifted from services-led to product-led growth, achieving 114,000 sign-ups and growing conversation volume 3.1× with 70% YoY quarterly growth
  • Created strategic customer frameworks and value-based selling approach, resulting in 20 new enterprise accounts in 2023
  • Delivered solutions to global brands including WHO, Pfizer, Uber, General Motors, JPMC, and Nestlé
Dec 2020 – Dec 2023
Jan 2018 – Dec 2020

Senior Project Manager

Established foundational delivery processes and proved the commercial viability of digital people technology. Led the company's transition from experimental AI research to revenue-generating enterprise projects while building the operational discipline needed for scale.

  • Implemented agile delivery streams, achieving 100% on-time delivery for 2019-2020 while reducing waste by 25%
  • Managed the company's first enterprise projects end-to-end, establishing proof of revenue potential with 15 enterprise customers generating ~$4M in revenue

Co-founder & Executive Producer

Co-founded and led Scarlet City Studios to pioneer the use of immersive gaming for positive social impact. Transformed a vision into a thriving 35-person studio that created award-winning educational experiences, combining entertainment with meaningful learning outcomes.

  • Raised $5M in seed funding and scaled the team to 35 professionals across development, design, and content creation
  • Shipped The Aetherlight MMO achieving 30k users with 69% retention (2× industry average) and delivered 2 AR museum games in Washington, D.C.
Mar 2012 – Dec 2017
Legacy Projects
2010 – 2012

Change Manager

Provided specialized project and change management services predominantly for non-profit organizations, helping them navigate organizational transformation and implement strategic initiatives effectively.

M.Sc Medical Science Research & Studies

Conducted cutting-edge research into Hepatitis B virus evolution in Tongans while completing Master of Science degree with First Class Honours. Research focused on investigating mutation differences between patients who control the virus versus those with ongoing liver disease.

  • Based in Auckland City Hospital's Liver Transplant Unit Lab conducting advanced molecular research
  • Completed comprehensive biomedical science foundation and specialized microbiology studies
  • View Master's Thesis
University of Auckland
2009 – 2010

Portfolio Highlights

A selection of my recent product management work, showcasing different aspects of building and scaling AI products, from enterprise platforms to category creation.

What People Say

Skills & Expertise

Product Strategy & Development

Category Design Product Strategy & Narrative Product-Market Fit Business Case Development Market Analysis & Research KPI Trees PRDs & One-Pagers Roadmapping Backlog Prioritisation (RICE) Quarterly Planning & OKR Alignment Agile (Scrum/Kanban)

Discovery & Design

Jobs-to-be-Done (JTBD) Assumption Mapping Pre-mortems User Interviews & Testing User Research Persona Development Insight Synthesis Wireframing Paper Prototyping Design Collaboration

Analytics & Measurement

Funnels & Cohorts Retention Analysis Event Schemas KPI Design & Measurement A/B Testing & Experimentation CAC/LTV Modelling Data-Driven User Behaviour Analysis Dashboarding SQL Instrumentation

Go-to-Market & Enablement

Pricing & Packaging Entitlements Launch Briefs Sales Enablement Marketing Enablement Content Creation Training Development Beta Programs Community Moderation Stakeholder Reporting

Platforms & Integrations

APIs & Contracts ServiceNow Integrations Salesforce Integrations Zapier Integrations Workato Airtable Stripe Supabase Auth0 Feature Flags (LaunchDarkly)

Tools & Software

Amplitude Domo Google Analytics (GA4) Braze Segment.io Atlassian Suite (Jira/Confluence) Slack Google Workspace Microsoft 365 Miro Figma Adobe Suite Userlytics Gong Sumologic Postman HTML/CSS/JS Cursor Claude

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